Before you get in touch
This page explains how to reach the team behind bonus-strike.org.uk, an independent portal that publishes information about Bonusstrike for readers in the UK. We are not Bonusstrike itself, and we cannot see or manage anyone's player account. If you have a question about our articles, figures, or how we describe the operator's bonuses, this is the right place to write.
We read every message that comes in, but we can only speak to what is on this site. Anything tied to a specific account – a deposit, a withdrawal, a bonus that has not credited – needs to go to the operator directly, which the next section covers.
Questions about your Bonusstrike account
We keep this distinction plain because it matters: our editorial inbox has no access to player accounts, balances, verification status or bonus credits at Bonusstrike. We simply cannot look anything up, however clearly you explain the issue, so writing to us about a stuck withdrawal or a missing free spin will only slow things down.
Account-specific matters – registration, deposits, withdrawal timing, bonus wagering, or a technical fault on the platform – belong with the operator's own support channels on its platform. Bonusstrike lists email and live chat, available 24/7, for exactly this purpose.
How our inbox works
For anything about our own content – a correction, a factual question about a figure we've published, or general feedback – email [email protected]. Tell us which page you mean and what looks off; a link or a screenshot helps more than a long description.
We aim to reply within 48 hours, though busy periods can push that slightly. This is a small editorial inbox, not a support desk, so it runs on ordinary office hours rather than round-the-clock cover.
What happens after you write in
A genuine content query – wrong figure, dead link, outdated wagering term – gets checked against Bonusstrike's own published material and corrected if we've got it wrong. General feedback gets read and, where it's useful, folded into how we cover the brand going forward. An account or payment query gets a polite redirect back to the operator, because that's where the actual records live.
If you want to raise a complaint
Complaints about money, a bonus, or how Bonusstrike itself has treated you need to go through the operator's own support first, since only they hold the account details and the authority to resolve it. If your complaint is instead about something we published – inaccurate, unfair, or out of date – that's a complaint we can actually act on, so email us and we'll look into it.
Either way, please gamble responsibly. If gambling has stopped feeling like entertainment, GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7), and BeGambleAware offers free, confidential support. This site, like the content it covers, is restricted to those aged 18+.
Frequently asked questions
A few things people ask before writing in are answered below.