Contact the bonus-strike.org.uk editorial team
This page belongs to bonus-strike.org.uk, an independent site covering Bonusstrike Casino and its offer, games and payment terms. If you have a question about anything written on this site – a figure we've quoted, a term we've explained, a correction you think we've missed – write to us at [email protected] and we'll reply within 48 hours.
We are not the casino operator and we cannot access your player account, adjust a bonus, or process a withdrawal on your behalf. Anything account-related goes to Bonusstrike itself, through the channels below.
Questions about your Bonusstrike account
Bonusstrike's own support team handles registration, deposits, withdrawals, bonus queries and verification. Their published channels are email and live chat, staffed 24 hours a day, seven days a week – so a withdrawal delay or a login problem doesn't have to wait for office hours.
Have a few things ready before you write in: the email address on your account, roughly when the problem happened, and any reference number shown on screen. A support agent working from specifics can usually resolve a query in one reply rather than three.
- Deposit or withdrawal not showing – have the amount, method and approximate time to hand.
- Bonus not applied or wagering looking wrong – note which offer you claimed and when.
- Verification requests – check which document was asked for before you upload anything.
- Login or technical issues – note the device and browser you were using.
Getting help with gambling
If you're finding it hard to keep your play within limits, that's a separate conversation from a support ticket, and it's one worth having. GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24/7, and BeGambleAware.org offers free, confidential support and information.
This site is for players aged 18 and over (18+) only.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.